Privacy Policy

This Privacy Policy explains how Truth Told (“we,” “our,” or “us”) collects, uses, and shares your personal information whenever you interact with our website, truth-told.com (the “Site”), make a purchase, or otherwise use our services (together, the “Services”). For clarity, “you” refers to any visitor, customer, or individual whose information is processed under this policy.

We encourage you to read this policy carefully.

Updates to This Policy

From time to time, we may revise this Privacy Policy to reflect changes in our practices, business operations, or to comply with legal and regulatory requirements. When changes occur, we will update the “Last Updated” date and post the revised policy on our Site.

Information We Collect and How We Use It

To provide and improve our Services, we collect personal information in several ways. The type of information we collect depends on how you interact with us.

Information You Provide Directly

When you use our Services, you may provide us with details such as:

• Contact details: name, address, email, and phone number.

• Purchase details: billing/shipping addresses, payment confirmation, order history.

• Shopping activity: items viewed, placed in your cart, or saved to your wishlist.

• Customer support information: details you share with us when reaching out for assistance.

Information We Collect Automatically

When you browse our Site, we may automatically gather usage data, including:

• Device and browser details.

• IP address and network information.

• How you navigate and interact with the Site.

This information is collected using cookies, pixels and similar tracking technologies to improve functionality, analyse traffic, and personalise your experience.

Information From Third Parties

We may also receive information from third parties who help us operate our business, such as:

• E-commerce platforms (e.g., Squarespace) that power our store.

• Payment processors who securely handle payment data.

• Advertising and analytics partners who assist with marketing campaigns.

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Information

We use personal information to:

• Provide Services and Fulfill Orders – processing transactions, shipping products, managing returns/exchanges, and maintaining your account.

• Communicate with You – customer support, account updates, and order-related messages.

• Marketing and Personalization – sending promotions, product updates, or tailoring advertising to your interests.

• Legal and Security Purposes – complying with applicable laws, enforcing terms of service, and protecting against fraud or misuse.

Cookies

Our Site uses cookies and similar technologies to:

• Remember preferences and improve user experience.

• Track analytics and monitor site performance.

• Deliver personalized marketing.

You can manage cookies through your browser settings. Please note, disabling cookies may limit some features of our Services.

Sharing Your Information

We may share your personal information in the following situations:

• With service providers and vendors (e.g., shipping companies, IT support, payment processors).

• With marketing and advertising partners, in line with your preferences.

• When required by law, to enforce agreements, or to protect rights and safety.

• In connection with business transactions such as mergers, acquisitions, or restructuring.

• With your consent, such as when you engage with social media integrations or request third-party services.

Security and Retention

We take appropriate security measures to protect your data, but no system is 100% secure. We retain your information only for as long as necessary to provide our Services, meet legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights over your personal data, including:

• Access and Portability – request a copy of the data we hold about you.

• Correction – update or correct inaccurate information.

• Deletion – request that we erase your personal information.

• Opt-Out – decline targeted advertising or promotional communications.

• Withdraw Consent – manage or revoke permissions at any time.

To exercise these rights, contact us using the details provided below. We may require verification before fulfilling your request.

Third-Party Links

Our Site may link to other websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Complaints

If you are concerned about how your personal data has been handled, please contact us. If you are unsatisfied with our response, you may be able to escalate the matter to your local data protection authority.

Contact Us

If you have any questions about this Privacy Policy, our practices, or wish to exercise your rights, please reach out to us at: info@truthtold.com

Mobile Terms of Service

By providing your phone number and opting in to SMS updates, you consent to receiving text messages (including promotions, launch alerts, and reminders) from Truth Told. Standard messaging rates may apply. You may unsubscribe at any time by replying STOP or using the opt-out link included in the messages.